Service Desk Analyst


Are you ready to join a talented team of IT professionals in a role that will give you a grounding in the delivery of first class customer support?

Sword IT Solutions partner with private and public sector organisations across Finance, Energy, Manufacturing, Media and Government who count on the Sword team to deliver innovative solutions and services. Due to continued growth we are looking to recruit a Service Desk Analyst for our Aberdeen team.

In this role, you will be responsible for logging all interactions with customers via telephone and e-mail, as well as providing remote first-line support in a mixed Windows/Exchange environment.

Key Responsibilities

  • Required to be confident, enthusiastic and possess excellent customer service and telephone skills.
  • Able to work under pressure.
  • Logging and categorising customer interactions concisely and efficiently, while taking ownership and following these up to completion.

Minimum Requirements

  • Excellent customer facing communication skills.
  • Demonstrate ability to work under pressure and have ability to be pleasant and courteous at all times.
  • Ability to work in a team environment, delivering by example.
  • Basic understanding of PC Hardware set-up and Configuration.
  • Excellent written and verbal communication skills.

For a confidential discussion regards this opportunity please apply on-line today.

Job Features

Job CategoryFull Time, Permanent

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