Service Desk Analyst

Aberdeen

We are a growing IT solutions company with offices throughout the UK including Aberdeen, Edinburgh, Glasgow and London. We offer our employee’s great city centre based office locations, extensive training and personal development opportunities along with an attractive salary.

Sword IT Solutions have been in business for over 20 years, partnering with private and public sector organisations across the Finance, Energy, Manufacturing, Media and Government sectors working closely with our teams to help us to deliver innovative solutions and services. We pride ourselves in putting our customers and employees at the heart of everything we do.

We are currently looking to add a number of Service Desk Analysts to our Managed Services team in Aberdeen.

In this role, you will be responsible for logging all interactions with customers via telephone and e-mail, as well as providing remote first-line support in a mixed Windows/Exchange environment.

Key Responsibilities

  • Required to be confident, enthusiastic and possess excellent customer service and telephone skills.
  • Able to work under pressure.
  • Logging and categorising customer interactions concisely and efficiently, while taking ownership and following these up to completion.

Minimum Requirements

  • Excellent customer facing communication skills.
  • Demonstrate ability to work under pressure and have ability to be pleasant and courteous at all times.
  • Ability to work in a team environment, delivering by example.
  • Basic understanding of PC Hardware set-up and Configuration.
  • Excellent written and verbal communication skills.

For a confidential discussion regards this opportunity please apply on-line today.

Job Features

Job CategoryFull Time, Permanent

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