Service Desk Analyst


Here’s an opportunity to join a talented team in a role that will give you a grounding in the delivery of first class customer support in the IT sector. With great training and career development opportunities you can take your time to understand where you want to specialise and we can help you gain the skills to get there.

Sword IT Solutions partner with private and public sector organisations across Finance, Energy, Manufacturing, Media and Government who count on their teams to deliver innovative solutions and services.

Due to continued growth we are looking to recruit a Service Desk Analyst for one of our Aberdeen Oil & Gas sector teams. In this role, you will be responsible for logging all interactions with customers via telephone and e-mail, as well as providing remote first-line support in a mixed Windows/Exchange environment. IT experience is not essential, what we’re really looking for is someone who can demonstrate first class customer service skills, the ability to multi-task and a desire to learn.

Key Responsibilities

  • Required to be confident, enthusiastic and possess excellent customer service and telephone skills.
  • Able to work under pressure.
  • Logging and categorising customer interactions concisely and efficiently, while taking ownership and following these up to completion.

Minimum Requirements

  • Excellent customer facing communication skills.
  • Demonstrate ability to work under pressure and to be pleasant and courteous at all times.
  • Ability to work in a team environment, delivering by example.
  • Basic understanding of PC Hardware set-up and Configuration.
  • Excellent written and verbal communication skills.

For more details regards this role please apply on-line today.

Job Features

Job CategoryFull Time, Permanent

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