Technical Support Engineer

Aberdeen

 

Have you gained a good grounding in supporting IT systems and are you now ready to take the next step in your career. One of our Oil & Gas sector contacts have asked us to help them recruit a Technical Support Engineer to join a small but busy team.

This Aberdeen based staff role will be primarily supporting the Senior Technical Engineer with 1st Level Support, facilitating training and providing assistance, both remotely and on Customer premises, throughout the division.

Requirements:

3+ years of experience in a customer-facing technical role such as sales engineering, professional services consulting, or technical support.
Business analysis skills, specifically relating to business workflow and integration into ERP
Strong work ethic and a “get-the-job-done”
Excellent customer-facing skills including a demonstrated track-record of interfacing with enterprise clients, ensuring prompt and accurate customer service and increase client satisfaction.
Excellent presentation, demonstration, and communication skills
A problem-solving attitude along with the ability to give clear technical instructions and multi-task.
Walking customers through installing, upgrading our applications and providing assistance in troubleshooting, using targeted questions to diagnose problems.

Knowledge of:

Windows desktop environments

Android and iOS

Enterprise network infrastructure

Network security

Internet and network topology

Video including H.264,
Networking Wireless, satellite networks, firewalls, route/switch. etc
Cloud Computing AWS/Azure, cloud security reviews, HTTPS encryption, etc
Infrastructure SAN/NAS, WAN optimization, VMWare, etc

Alongside a great salary and benefits package, you’ll really benefit from the opportunity to work closely with the company Senior Technical Engineer. There will be opportunities for travel and field based work and within a few years you’ll have gained an impressive range of skills.

For further details, please apply on-line today.

Sword IT Solutions do not use external recruitment agencies. Please apply directly.

Job Features

Job CategoryFull Time, Permanent

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