Building a Digital Transformation Roadmap for Success

About the client

Our customer is one of the largest insurance companies in the world, providing corporate insurance solutions for multinational employers.

The company operates in over 50 countries, with over 71,000 employees serving 61 million customers. The group has a leading position in Europe and a growing presence in Asia and Latin America.

The organisation’s ambition is to be the life-time partner to its customers, offering innovative and personalised solutions thanks to an unmatched distribution network.

Business Challenges

Like many other large insurance and asset management companies, our customer faced many common digital challenges along with increasing pressures to meet the evolving demands of their customers and partners.

One of their biggest digital challenges was the existence of inefficient, end user legacy systems, which are costly to run and do not provide the secure and agile working environment that the business required.

There was also a number of outdated data management platforms and processes within the organisation, with vast amounts of data being generated and stored in many disparate systems, making it difficult for the end user to access and “trust” the lineage of the data.

Our customer required support to create an Digital Roadmap which not only delivered effective business technology solutions to solve their key challenges but it also needed to be scalable and future proof in order for the business to stay competitive and continue to be lifetime partners to it's customers.

Results

Modern Workplace

Increased collaboration across geographically dispersed teams and departments.

Enabled effective, reliable and secure working from anywhere.

Established an Evergreen Operating System.

Model to adapt to future change.

Cloud Infrastructure

Reduced the operating cost of the infrastructure platform by 35%.

Mitigated the risk associated with end of life software support and hardware.

Data Optimisation

Increased trust and confidence by improving Data Quality, Data Lineage and Data Governance to meet the future demands of IFRS17 regulation.

Reduced the manual time required for report preparation, saving over 10-man days per month for the CFO Planning and Control Team alone.

Platform established to facilitate the use of AI on strategic data.

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