Improved IT Service Levels at Oil & Gas Operator

About the client

As part of EnQuest’s strategic vision to be the operator of choice for maturing and underdeveloped hydrocarbon assets, they are focusing on ways to achieve operational excellence, differential capability, value enhancement and financial discipline.

Business Challenges

This vision needs a fit-for-purpose IT function to support them now and in the future, and the opportunity arose to:

Streamline IT operations and reduce costs

Improve performance visibility of the IT service to their people

Increase the quality of the IT service delivered to their people


Sword designed a solution to support EnQuest in building and operating a stable and fit-for-purpose IT function that meets their business needs today, as well as mapped out their future technology journey to make the most of the digital innovation options best aligned to meeting their evolving business objectives.

This was implemented in the form of our IT Service Management (ITSM) software toolset delivered by Resolve, Sword’s IT service desk.

What the client says

Sword helped us improve our service levels through a new ITSM toolset and extended our knowledge with access to broader pool of Sword shared services

Michael Thomson, EnQuest's IT Manager

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