Customer Story - NHS NSS boost data quality and increase end user efficiency through cloud based technology

In Scotland, there are over 20,000 primary care contractors including GPs, Dentists, Opticians and Pharmacists who support patient care and deliver vital services across the country.

Hundreds of end users throughout the organisation require access to record, manage and share vital primary care contractor information using multiple, local and national IT systems which have become outdated, inefficient and inconsistent.

In order to resolve the issues that lie within the complex and costly multi - system approach, the National Primary Care Clinician Database IT programme was brought into place.  The NPCCD programme manages the national GP Performers List for Scotland and works in line with the new legislation set out by the Scottish Government. The new programme has been designed around the current end user requirements, with the option for system expansion to help meet future demands.

The NHS NSS programme team set out to source external support for the design, implementation and delivery of the new IT system. They required a responsive, flexible partner who was willing to “go the extra mile” to ensure delivery was completed within a very tight schedule.

Sword were selected as a delivery partner to help structure and implement the new, centralised system due to their in- depth level of expertise and experience in the design and deployment of specialised business technology systems.

Based on the underlying business requirements highlighted by NHS NSS, Sword worked closely with the programme team to develop a strategic plan to ensure that the design of the new IT system would be upgradable, scalable, future proof, compliant, user friendly and efficient.

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