In the second of our new series of Sword Spotlight articles, we talk to Gillian Innes, who recently joined Sword’s Oil & Gas team as a Service Delivery Manager based in Aberdeen.
Tell us a bit about yourself and what you did before joining Sword?
I’ve worked consistently in IT, across a mix of IT service providers and in-house IT teams. For several years I concentrated mainly on delivering technology projects however I am really enjoying a return to the operational side and focusing on IT service delivery. Having worked both as a contractor and as ‘staff’, I’m really enjoying becoming embedded with a company whose ethos I respect.
What does an average day entail for you at Sword?
As a Service Delivery Manager (SDM), I’m responsible for the client relationship with one of our major global energy companies to deliver their core IT services and a few projects for more substantial change initiatives. The majority of our team are largely based on the client site in Aberdeen, apart from the IT service desk team who are based in our city centre offices. However, we have been in lockdown since I joined so we are all currently working remotely, which is a different way of working for all of us. We are always fine tuning our delivery via internal process improvements and making sure we keep on top of the client’s priorities.
What do you enjoy about working at Sword?
I genuinely love it all! Even though I have joined Sword at the most surreal time, there is a real team feeling that permeates while we are all working at home. Everyone has been extremely welcoming, and it really helps that I have worked with many of the management team and my peers in previous roles in Aberdeen. Trusting those around me has meant the potential challenges of starting a new role during lockdown have not been an issue and together we are delivering a united service to our clients.
Tell us about a work-related achievement that made you feel proud?
Joining Sword the day before lockdown started added to the intensity of starting a new job, especially as I needed to build a relationship with my client over the phone throughout a period of unplanned upheaval. In response to lockdown, the global energy company that I’m SDM for needed help to support their hundreds of people who normally work in an Aberdeen office to switch to working from home. I’m impressed with the way our teams have risen to the challenge and we have had fantastic feedback from our client, which is a great way to start a new job!
Why did you choose to progress your career with Sword?
Sword is clearly growing at an impressive rate and that brings lots of interesting opportunities. It’s inspiring to see Sword adapting to the changing world around us and understanding the way our focus is evolving, such as Neale Stidolph’s work in energy transition. It makes Sword an exciting company to be involved with as we continue see new ways that we can use technology to help transform our energy client’s operations.
What would you say to someone considering a role at Sword?
There are so many opportunities and ways to progress that I would definitely encourage others to apply. This might sound corny but there really is a family feel here at Sword. The management structure and their communications are spot on, they have a real personal touch that is hard to describe but really works to motivate us all to work together as a team and strive to do the best we can for our clients.